Hyster enjoys a unique relationship with all our customers. We strive to produce complete customer satisfaction created through world class production. Our goal is to foresee the requirements of all our clients in addition to address them with lift trucks which provide the performance, the reliability and the value that they truly require.
At Hyster, we believe in starting with the customer. We annually perform focus groups and provide an on-going voice of customer research both on-line and in the field. We have more than 400 design engineers to translate that input into smart designs by implementing our rigorous review gate process. Advanced tools and virtual prototype builds help make sure that the best machine practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our equipment are subjected to environmental, virtual and physical tests, so as to guarantee the lowest ownership cost and total dependability. Not only do we test against our own standards, but we are continually testing against the competition's products too. Our final tests take place in real-world customer applications so as to make certain that our products have met our strict standards.
Demand-Flow Manufacturing That is Smart and Lean
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total customer satisfaction and flawless quality 100 percent of the time, each and every time.
Total Quality Each Time
Hyster utilizes an integrated MES or Manufacturing Execution System to initiate excellence from the start. The MES is responsible for managing flow of production. The MES coordinates line activities like part sequencing and quality verification. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each shift. These audits really hold all workers responsible for constant quality, along with the 5s workplace organization in place to help us attain it.
As standard with all our products, Hyster offers a huge variety of features. The company has remained fully devoted to its key focus on both quality and safety, on being innovative each time, and by offering some of the best material handling equipment on the market. These are only a few of the reasons why Hyster has become a leader within the industry.